Shipping information

Transport

All orders are carefully packed to make sure they are fully protected when being transported. We attach the utmost importance to the quality of our packaging and protective materials. All parcels are delivered by the French La Poste mail service to the address provided on the order.

Our customers can choose between two types of service:

• Economy: The parcel is delivered to your mailbox (if the carrier is unable to do so because of the size of the parcel, he will leave a non-delivery notice so that you can pick the parcel up at a nearby post office). You do not need to sign for items when using this economy delivery method.
• Priority: The parcel is delivered to your mailbox as above. The difference with the economy service lies in the fact that the parcel is delivered against a signature to ensure safe delivery

You will have 15 days from the date indicated on the non-delivery notice to pick up your parcel. After this time, it will be automatically returned to the sender and you will be charged for redelivery.


Tracking your parcel
Whatever service you choose, you can track the delivery of your parcels at the La Poste website (http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_EN) using the parcel number found in your customer area. This number will appear once the parcel has been delivered to La Poste.

A carrier may be used instead of La Poste to deliver heavy, big or large numbers of parcels. You will be informed of such a decision before the order is dispatched.

Delivery times

Parcels are deposited at La Poste on weekdays, the morning after placing an order.

The delivery time announced by La Poste depends on the country and vary between 2 to 4 days in Europe after leaving the depot.

Invoices

A paper invoice is included in your parcel.

Deliveries in other countries

Feel free to contact us by e-mail or telephone to request an estimate for delivery to a country that does not appear in the delivery address list of countries. The services of a carrier may be used instead of La Poste if necessary. If this is the case, you will be informed of our decision before receiving the parcel.

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