In accordance with the European Consumer Code, the customer who lives in the EU (except for professional customers) has 14 days (from receipt of the items, with the tracking provided by the carrier as proof) to exercise his or her right of withdrawal, without the need for justification. In the event of an exchange or refund, it is advisable to return the new items, intact, in their original condition (never assembled) and in their original packaging, accompanied by all possible accessories, instructions and documentation to the following address:
10-12 Rue Joule
In case of exercising the right of withdrawal, Génération Robots is obliged to reimburse the sums paid by the customer (again, this only apply to EU residents). In the case where the customer has chosen for the initial shipment of the products an express delivery method, the reimbursement of transport costs will be limited to the amount of the least expensive shipping costs for the chosen delivery zone. The consumer must pay the return shipping costs in case of withdrawal. If you return only part of your order, you will be refunded the price of goods returned + delivery fees in proportion to the number of items returned.
Refunds are due within a maximum of 14 days following receipt of the items, in the above-mentioned condition. Refunds will be made using the same method of payment used at the time of purchase.
In any case, no shipping costs refund will occur for clients living outside the EU.
For professionals, the customer has 7 days (from receipt of the items, with the tracking provided by the carrier as proof) to exercise his or her right of withdrawal, only if there is a product failure. The customer must open a support ticket by writing to us at contact (at) generationrobots.com and upon approval of our service department, and only upon approval, we will take back the product and repair it, at our expense. Within Europe, return shipping costs are covered up to a flat rate of €400 excluding VAT. Outside Europe, they are at the customer's expense. After this period of 7 days, the professional customer may request a repair at his own expense.